By Nerino Petro at 10 March, 2009, 4:07 pm
Many lawyers seem to have a love – hate relationship with their technology: when it works like it is supposed to, we love it, but when it prevents us from getting a brief done or acts up in other ways we hate it. We have heard and continue to hear how technology will make things better for us, but many of our fellow attorneys don't believe this, they've become jaded by the broken promises (whether real or perceived)offered by legal technology. One of the more humorous takes on this theme can be found in the post Why I hate Technology and How to Fix It by David Cambria, the law department director of operations for the Aon Corporation.
David tries to tie in our frustration using standard legal terms that all of should be able to relate to. When it comes to passwords, David has this to say:
Tortious Interference: Why do I shake with fear every time I must create another password? I have at least 700, all designed to manage my life and "make it easier." Why must they all be different — with a special character, a capital letter and at least eight characters? Do passwords really need to be like unique snowflakes, designed to melt away on some arbitrary expiration date? It reminds me of the Law School Admissions Test, where we had to figure out what outfit Susan would wear on Monday if she had to wear the brown shirt on Wednesday but could never wear the red pants with the blue sweater. I hate it when technology forces me to play logic games.
Windows also draws his ire:
False Imprisonment: When it's time for me to go home, I ask Windows to kindly to shut down my machine. However, Windows takes my request as mere suggestion — so there I sit staring at my PC, then at my watch, then at my PC, waiting, waiting, waiting. I hate when technology makes me feel like I'm Dave trying to turn off HAL in "2001: A Space Odyssey."
But David doesn't just complain about technology, he also provides suggestions for how to fix it so it is less frsutrating. One suggestion that I whoe heartedly agree with is:
• Instead of telling me everything your tool does, listen to what I need, and tell me how your products will help me meet that need.
HIs post is a relatviely quick read, and if you're like me, you'll chuckle at his observations and also find yourself nodding your head in agreement.