By Nerino Petro at 30 November, 2009, 8:00 am
Poor communications is in the top ten of most lists of grievances filed against attorneys. Establish a policy for returning phone calls such as: "I try and return all calls within x hours, but no later than the same day. If I am unable to return your call, one of my staff will call you and let you know that I am unable to call and will call as soon as possible the next day."
Not only is this good business, but it is also good client relations. Why go out of your way to antagonize a client when you can so something as simple as returning their phone calls in a timely and efficient manner. You can be the greatest attorney in the world, but if you don’t communicate with your clients, your chances of encountering client issues increases.